Liquor and Gaming NSW has announced the introduction of compulsory online refresher training for holders of expiring responsible service of alcohol (RSA) and responsible conduct of gambling (RCG) photo competency cards. The new regulation is expected to come into effect from August when the first five year photo competency cards will start to expire.

The cards were introduced in August 2011 to anyone who completed RSA and RCG training in NSW. Prior to that, RSA/RSG holders were issued with paper certificates.

Holders must undertake the online refresher training prior to the expiry date of their photo competency cards. The refresher costs $35 and will provide the holder with a new five year competency card.

Moving forward, the online refreshers will be the only way that people wanting to work in the industry will be able to renew their expiring competency card, meaning that completing a full course through an approved trainer will not extend the expiry date.


Holders of expiring photo competency cards will be sent a reminder via SMS and email to undertake online refresher training prior to their card expiry date. The reminders will include a weblink to access the online training portal.


If card holders have changed their contact details since receiving their card they should update them via this weblink on the L&GNSW website.

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